1. Game lag

Game lag can be caused by many reasons, click here to view the tips to improve the performance of the NoxPlayer.

2. Game crash

> If the game cannot be opened in the first place and the game crashes. Please contact us at Facebook or Email, we will have someone to help you.

> If the game crashes after running for a while, please send us the crash log via Email. Click here to learn how to extract the log when the crash happens

3. FPS drops 

The FPS dropping issue can be really annoying. Please click here to learn how to solve the FPS dropping issue.

4. Game image issue 

The game image issue includes the image broken, missing character, and green screen, etc. You can try to change the Graphic rendering mode to fix these problems. Click here to learn how to fix the game image problems by changing the Graphic rendering mode.

5. Cannot find a game

There are so many reasons that you cannot find a particular game on NoxPlayer. Please click here to find out why you cannot find games on NoxPlayer.

6. The game is incompatible with the current device

You can try to change the phone model to fix this problem. Please click here to view the detailed tutorial.

If the above-mentioned solutions still cannot solve your problem, please join our following communities and contact us for help:

Facebook Page: https://www.facebook.com/noxappplayer/

Discord: https://discord.gg/dsDPJfm

Supporting Email: support@bignox.com

1. Find the recommended games on the bottom of NoxPlayer

2. Open NoxPlayer and click the “Search bar” on the desktop

3. Enter the name of the game/app that you want to find or click “Enter Google Ranking” to discover more games/apps

4. Click “install” to download and install the game or app

5. If you want to discover more games and apps, you can also click “App Center” on the desktop

• Check the computer hardware configuration info on NoxPlayer

1. Click the “Option” button on the upper right of NoxPlayer
2. Click “System info” to view the computer hardware configuration and system info

• Check the computer hardware configuration info on your PC

1. Press “Windows” + “R” to open the Desktop app “Run”
2. Enter “dxdiag” and click “OK”

3. View the computer hardware configuration info

Situation One: Nox stucks at 0-99% in startup and receive no error message

Solution One: some AMD CPU may encounter this due to the affect of amd-v. Please enalbe VT (Virtulization Technology) of your computer following this post: Enalbe VT to get better performance

Solution Two: Another possible cause is Graphics Card or it’s driver does not support to run Nox. Please download and run this little tool we have developed: OpenGLChecker. If your OpenGL version ＜ 2.0 you need to change your graphics card. If your OpenGL version ≥ 2.0 but still stuck at 99%, then you need to update your Graphics Card driver.

Solution Three: If you set your file system to FAT32 it may cause this problem because FAT32 has a limit to the maximum size of each single file. In this case, please change your file system to NTFS or reinstall Nox to a NTFS disc.

Solution Four: CPU only receives part of the parameters returned from Android thus Nox can’t start. This a bit more complex and to fix it. Our develpers need to check your PC through remote access. If are are willing to do so, please contact us by email: support@bignox.com and we will arrange a time for the remote access and assistant. Please note that you need to install the software called TeamViewer to create such connection and you can end the process any time you want during the remote control.

Situation Two: Nox stucks at 99% in startup and then receive this error message: System has problems to start, please try to repair!

Note that this only applies to case of stucking at 99% due to system reasons. Do not change any thing in this tool provided unless you know what you are doing.

1. Run Nox App Player as administrator (right-click nox.exe or the Nox icon on your desktop and choose “Run as administrator”)

2. Download this software called “Windows Repair“, unzip it to your computer.

3. Double click to start the “Windows repair” software, go to “Repairs” tab – open repairs (note: you could choose to back up your registry first if you worry any problem this might cause)

4. In the next window appeared, click “start repairs”. The default setting is to restart your computer after repair. If you don’t want to, please un tick the box as shown below before you start.

If the above does not solve your problem, please do not hesitate to contact us for further help through support@bignox.com. Please make sure to include these information in your email:

1) A screenshot of the error message;
2) description of the problem;
3) your computer specifications;
4) does this problem repeatedly appear?
5) these two log files:

C:\Users\<Your Name>\AppData\Local\Nox\Nox.log
C:\Users\<Your Name>\vmlog.log